1. Delivery Responsibility

1.1. Sellers bear the exclusive responsibility for ensuring the timely and accurate delivery of purchased products, in strict accordance with the product descriptions, and adhering to a predefined timeframe.

1.2. Sellers are obliged to employ reputable and dependable shipping methods, with an obligation to furnish buyers with comprehensive tracking information. This commitment enhances transparency throughout the delivery process.

1.3. Sellers must ship the purchased item to the buyer within 48 hours of receiving email confirmation that the buyer has completed the purchase and payment.

1.4. Furthermore, sellers are required to promptly update BreadWeb, our designated platform, with the corresponding tracking number for each shipment. This ensures that buyers have access to real-time tracking information and enhances their overall experience.

1.5. Sellers are encouraged to consider the option of providing shipping insurance to buyers as an added layer of protection. This safeguard ensures coverage against potential loss or damage to products during transit.

2. Tax Compliance

2.1. Sellers must comply with all applicable tax laws and regulations in their region, including handling and remitting any necessary taxes.

2.2. It is the seller's responsibility to provide accurate and complete tax documentation to buyers when required.

2.3. In accordance with our policy, we wish to clarify that BreadWeb does not withhold any taxes from the proceeds of goods/items sold on our platform. It is incumbent upon the seller to assume full responsibility for the calculation, collection, and remittance of any applicable sales tax or related taxes as required by the relevant governmental authorities. Additionally, sellers are expected to diligently and accurately report these tax liabilities to the appropriate government agencies in compliance with all applicable laws and regulations.

3. Payment Processing

3.1. Sellers must provide accurate and up-to-date payment information, including a connected Stripe account.

3.2. BreadWeb will deduct a 5% commission from each successfully sold and delivered item.

3.3. Sellers should promptly resolve any payment-related disputes or chargebacks with buyers.

4. Payment Schedule

4.1. Funds from sales will be transferred to the seller's Stripe account after a one-month period following customer confirmation of product delivery.

4.2. Sellers should regularly review their Stripe account for payment updates and address any discrepancies promptly.

5. Product Listings

5.1. Sellers must accurately describe their products, including condition, specifications, and delivery times.

5.2. Misrepresentation may result in penalties, temporary account suspension, or permanent removal from the platform.

5.3. High-quality images of products are encouraged to provide buyers with a clear representation of the item.

6. Customer Disputes

6.1. Sellers should work collaboratively with buyers to resolve disputes.

6.2. BreadWeb's customer support team is available to assist in dispute resolution when needed.

6.3. In cases of unresolved disputes, both parties may be required to provide evidence to facilitate fair resolution.

7. Seller Responsibility

7.1. Sellers are responsible for providing excellent customer service, including timely responses to inquiries and order status updates.

7.2. Sellers should maintain professional conduct when interacting with buyers, ensuring a positive shopping experience.

7.3. Communication with buyers should be clear and respectful, addressing any questions or concerns promptly.

8. Legal Compliance

8.1. Sellers must only list and sell products and items that are legal and compliant with all applicable laws and regulations in their region.

8.2. Any listings or sales of illegal or prohibited items may result in penalties, account suspension, and legal action.

8.3. Sellers should stay informed about changing laws and regulations that may affect their products or sales practices.

1. Product Quality Assurance

1.1. BreadWeb ensures product quality standards are maintained to the best of its ability.

1.2. Buyers who receive items that do not meet expectations should contact BreadWeb's support team.

1.3. Buyers should retain any evidence, such as photos or descriptions, to support their claims in cases of product quality disputes.

2. Secure Transactions

2.1. BreadWeb prioritizes the security of financial transactions with industry-standard encryption and secure payment processing.

2.2. Buyers should exercise caution and verify seller credentials when making high-value purchases.

2.3. Buyers should report any suspicious or fraudulent activity to BreadWeb's support team.

3. Ratings and Reviews

3.1. Buyers are encouraged to leave ratings and reviews for sellers based on their experiences.

3.2. Honest feedback helps others make informed decisions and rewards exceptional sellers.

3.3. Reviews should focus on the product and transaction experience, avoiding personal attacks or inappropriate language.

4. Customer Support

4.1. BreadWeb's dedicated support team is available to assist buyers with inquiries, concerns, or issues.

4.2. Buyers should report any seller misconduct or policy violations to the support team for investigation.

4.3. Buyers are encouraged to maintain clear and respectful communication when addressing issues with sellers.

5. Return Policy

5.1. Familiarize yourself with BreadWeb's return policy for hassle-free returns and exchanges if necessary.

5.2. Buyers should review individual seller return policies for specific product guidelines.

5.3. Keep records of all communication with sellers related to returns for documentation purposes.

1. Shipping and Handling

1.1. Shipping Fees: Sellers should clearly state any shipping fees associated with their products. Buyers should be aware of these costs before making a purchase.

1.2. Shipping Methods: Sellers should specify the shipping methods available for their products, such as standard shipping, expedited shipping, or international shipping. Buyers can choose the method that suits their needs.

1.3. Estimated Delivery Times: Sellers must provide estimated delivery times for their products. This helps buyers understand when they can expect their items to arrive. If sellers cannot meet the estimated delivery times, they should communicate promptly with buyers to manage expectations.

1.4. Tracking Information: Sellers should provide buyers with tracking information as soon as it becomes available to enable package tracking.

2. Product Returns

2.1. Return Policy: Sellers should have a clear return policy in place. This policy should outline whether returns are accepted, the conditions under which returns are allowed (e.g., unused items, damaged items), and the timeline for initiating returns.

2.2. Return Shipping: Clarify whether the seller or the buyer is responsible for return shipping costs. In cases where the seller is responsible, provide instructions for buyers to facilitate the return process.

2.3. Restocking Fees: If applicable, specify any restocking fees associated with returned items. Buyers should be aware of these fees before deciding to return a product.

3. Privacy Policy

3.1. Data Collection: Our privacy policy outlines how user data is collected, stored, and used. We prioritize user privacy and comply with data protection regulations. Please review our privacy policy for detailed information on data handling.

3.2. Consent for Data Usage: Buyers and sellers should provide explicit consent for the collection and use of their data in accordance with the privacy policy.

4. Intellectual Property

4.1. Intellectual Property Rights: Sellers must respect intellectual property rights, including trademarks, copyrights, and patents. Do not list items that infringe upon the intellectual property rights of others.

4.2. Reporting Infringements: If you believe that an item on our platform infringes upon your intellectual property rights, please contact us immediately. We take intellectual property rights seriously and will take appropriate actions to address infringements.

4.3. Intellectual Property Ownership: Sellers should clarify ownership of any intellectual property included with the sale of a product (e.g., digital downloads, artwork).

5. Prohibited Items

5.1. List of Prohibited Items: To maintain a safe and compliant marketplace, we maintain a list of prohibited items that cannot be listed or sold on our platform. This list includes items that may be illegal, dangerous, or violate our policies.

5.2. Legal Compliance: Sellers must adhere to all applicable local, national, and international laws and regulations when listing and selling items on our platform. Failure to comply may result in penalties or account suspension.

6. Dispute Resolution

6.1. Mediation and Resolution: In the event of disputes between buyers and sellers, we encourage both parties to attempt resolution through open communication and negotiation.

6.2. Customer Support: Our dedicated customer support team is available to assist with dispute resolution if an amicable solution cannot be reached independently. Please contact us for assistance.

6.3. Evidence Submission: When submitting a dispute, both buyers and sellers should provide relevant evidence, such as order information, communication logs, and photos, to support their claims.

7. Account Suspension or Termination

7.1. Account Suspension: Accounts may be suspended or terminated in cases of policy violations or breaches of our terms and conditions. Sellers have the right to appeal such actions by contacting our support team.

7.2. Appeal Process: Sellers can request a review of their account suspension by providing a detailed explanation of the issue and steps taken to rectify it.

8. Data Security

8.1. Data Protection: We employ robust data security measures to protect user information. These measures include encryption, regular security audits, and strict access controls to safeguard against data breaches.

8.2. Account Security: Users are responsible for maintaining the security of their accounts, including strong password practices and enabling two-factor authentication when available.

9. Modification of Policies

9.1. Policy Updates: We reserve the right to modify these policies as needed to ensure compliance with changing laws and to improve the user experience. Users will be notified of policy updates through email or platform announcements.

9.2. Policy Review: Users are encouraged to periodically review and familiarize themselves with the latest policies and guidelines.

10. Contact Information

10.1. Customer Support: Our customer support team is available to assist users with inquiries, concerns, or issues. You can reach us at [Contact Email] during our specified support hours.

10.2. Reporting Violations: Users are encouraged to report any policy violations or suspicious activity to BreadWeb's support team for investigation.

11. Legal Jurisdiction

11.1. Jurisdiction: Any disputes or legal matters related to our platform shall be subject to the jurisdiction specified in our terms and conditions. This jurisdiction ensures fair and consistent legal proceedings.

11.2. Alternative Dispute Resolution: Before pursuing legal action, users are encouraged to explore alternative dispute resolution methods, such as mediation or arbitration.

12. Payment Disputes

12.1. Payment Dispute Resolution: We have procedures in place to address payment disputes, including chargebacks and refunds. Buyers and sellers should follow these procedures for prompt resolution.

12.2. Chargeback Handling: In cases of chargebacks, sellers should provide evidence of fulfilled orders and communication with buyers to support their case.

13. Refund Request Policy

Overview: BreadWeb is committed to customer satisfaction. If you request a refund, please note that you will receive a net refund—this is the original gross charge less non‑refundable deductions (Stripe processing fees and BreadWeb commission).

Refund Calculation:

• Gross Charge: The full amount you paid.
• Deductions: The net refund is computed by subtracting:
  • Stripe Processing Fees (non‑refundable).
  • BreadWeb Commission (non‑refundable).

Your confirmation email—including your unique Charge Code—explains this calculation. The system automatically computes the net refundable amount for you.

How to Request a Refund:

• You must be logged into your BreadWeb account.
• Begin your refund request by confirming the Charge Code provided in your purchase confirmation email (sent to your email). The refund request form displays:
  • Your Charge Code (for verification).
  • A notice that, due to non‑refundable fees, you will receive the net amount only.
  • A field labeled “Reason to Request Refund / Comment” for you to explain your refund request.

Seller Responsibility & Processing:

• Sellers are responsible for initiating the refund within three (3) business days from the time the refund request is received.
• If the seller fails to act within this period, BreadWeb will notify and remind the seller. If no action is taken after these reminders, BreadWeb reserves the right to process the refund on behalf of the seller.

Verification: Our system verifies that the Charge Code provided in your refund request matches a transaction processed with your registered email address. This ensures that only the buyer who made the purchase may request a refund for that transaction.

Communication & Notifications:

• Immediately upon submitting a refund request, the system sends email notifications to:
  • The Buyer: Confirming your refund request details, including your Charge Code and the computed net refundable amount.
  • The Seller: Informing them of the refund request for a transaction associated with their product.
  • BreadWeb: For internal tracking and follow-up.
• If you have any questions or need assistance, you can contact the seller directly or reach out to BreadWeb support at breadweb2022@gmail.com or info@breadweb.us.

Information Sharing and Tracking Policy

At BreadWeb, we are committed to ensuring transparency, efficiency, and seamless communication between buyers and sellers. To facilitate the smooth processing and delivery of your purchases, we collect and share specific information as outlined below:

1. Information Shared with Buyers

• Seller Contact Details: Buyers will receive the seller's phone number and email address to enable direct communication for inquiries, updates, or any follow-ups related to shipping or product details.
• Tracking System Access: BreadWeb has a dedicated tracking system where buyers can monitor their shipment status using their email. This ensures buyers stay informed about the progress of their delivery.

2. Information Shared with Sellers

• Buyer's Email Address: To enable direct communication for order confirmation, updates, or resolving delivery-related queries.
• Buyer's Shipping Address: This information is shared to ensure accurate delivery and allow the seller to coordinate with shipping carriers effectively.

3. Seller Responsibilities

• Follow-Up: Sellers are entrusted with ensuring timely and successful delivery of products to buyers, including communication with buyers and carrier companies.
• Coordination: Sellers must coordinate with shipping and carrier companies to ensure efficient handling and delivery of the product.

4. Privacy and Security

• Limited Sharing: Buyers' and sellers' information is shared only as necessary to facilitate transactions and delivery.
• Purpose Limitation: Information provided is used solely for the intended purpose of order processing and communication.
• Compliance: All data sharing adheres to relevant privacy laws and industry standards.

5. Acknowledgment and Consent

By completing a transaction on BreadWeb, buyers and sellers acknowledge and agree to the information-sharing practices described in this policy. This ensures a collaborative effort to enhance the purchasing and delivery experience for all parties involved.